Frequently Asked Questions

Fill in the application form at veniate.com/apply. We ask for your name, email, M-Pesa phone number, your social handles and audience size, and a few sentences on how you plan to promote. You also confirm that you accept the programme terms.

Most applications are reviewed within a few working days. You will get an email either way. If your application is declined we tell you why, and you are welcome to reapply once you have addressed the reason.

Common reasons include: no active social channel we could verify, a promotion plan that relies on coupon or voucher listing sites (which the programme terms do not allow), or an M-Pesa number that does not match your name. The decline email states the specific reason.

Go to the partner portal and enter your email. We send you a one-time code to type in — there is no password to remember. The code expires after a short time, so use it promptly.

Your code is created when you are approved and usually combines your name and the discount, for example AMINA10. It is unique to you across the whole store. Codes cannot be changed once issued because sales are attributed to them; if you have a strong reason, contact support and we will look at it.

Attribution is based on your promo code being applied at checkout, not on cookies. If a shopper uses your code — online or in a Denri Africa store — the sale is credited to you. This works even when a shopper switches devices or clears their browser.

Your share link (for example veniate.com/r/AMINA10) sends the shopper to denriafricastores.com with your discount already applied, so they do not have to type the code. We record that the link was clicked and which channel it came from so you can see clicks in your dashboard.

Online orders normally appear within minutes. In-store sales are synced from our point-of-sale system roughly every hour.

No. You see the order date, order value and your commission, with the order number partly masked. We do not share customer names or contact details with partners.

No. Self-referrals are flagged automatically and do not earn commission. Repeated self-referrals can lead to suspension.

No. Codes must be shared with your own audience through your own channels. Posting to coupon aggregators, deal forums or paid search on Denri Africa brand terms is a breach of the programme terms and results in the affected commissions being cancelled.

The standard rate is 10% of the eligible order subtotal. “Eligible” means bags that are not already on offer. Bags bought at a sale price earn a flat amount per bag instead of a percentage. Shipping, taxes and gift cards do not earn commission.

There are six tiers, and you climb them on lifetime attributed sales: Bronze from the start, Silver at KES 60,000, Gold at KES 175,000, Platinum at KES 400,000, Sapphire at KES 850,000 and Diamond at KES 1,750,000.

Tiers do not change your commission rate. Everyone earns the same rate on every eligible sale, whatever their tier. What a tier changes is what comes with it: Bronze is your code, the full asset library and a place on the leaderboard; Silver adds early access to new drops; Gold, a piece from each season’s release; Platinum, branded merchandise and an invitation to Denri launch events; Sapphire, first pick of campaign briefs and a named partner contact; Diamond, a say in season planning and a co-created capsule piece.

Promotion happens automatically overnight — there is nothing to apply for. You are never moved back down: once you reach a tier it is yours, even if a refund later lowers your lifetime total.

Every commission stays pending for 7 days after the sale to cover the returns window. After 7 days, if the order has not been refunded, it becomes payable and counts towards your balance. Sales made before the holding period was shortened keep the 30 days they were booked under — the rule that applies to a sale is the one in force when the order was placed.

If an order is refunded or cancelled, the commission on it is cancelled too. If it had already been paid out, the amount is deducted from your next payout.

From time to time we run campaigns — for example a festive push with its own code such as AMINA10XMAS, a different rate, or a bonus pool for top performers. Campaigns have their own dates, caps and rules, shown in the portal when you join one. Campaigns are available once your account is fully approved.

Payouts are made to your registered M-Pesa number in Kenyan shillings. Once your payable balance reaches KES 1,000 you can request a withdrawal from your dashboard.

Payouts run every Wednesday. Request before Wednesday and you are in that week’s run; request on the Wednesday itself and you are in the next one. You get an M-Pesa confirmation and a receipt in the portal for every payment, and the mobile-money charge is ours — the amount you requested is the amount that reaches your phone.

Nothing happens automatically: money moves because you asked for it. A balance you never request keeps rolling up.

Three things must be true: your payable balance is at least KES 1,000, your identity has been verified, and you have no other withdrawal request still in progress. Your dashboard tells you which one is holding things up.

A request already waiting for Wednesday is the usual answer to the third one. You can cancel it from the payouts page if you would rather wait and withdraw a larger amount — cancelling returns the balance to payable, it does not lose it.

Before your first payout we ask for your Kenyan national ID number and KRA PIN. We use these to confirm that the M-Pesa account belongs to you, to prevent fraud and duplicate accounts, and to meet our tax record-keeping obligations. We do not ask you to upload a photo of your ID.

Not during the pilot. M-Pesa is the only payout method.

Yes, from your profile page. For your protection, a number change may re-trigger identity verification before the next payout.

Your username is your public handle in the programme — 3 to 20 characters, letters, numbers and underscores, starting with a letter. Every partner has one: when you are approved you start with a handle based on your code (AMINA10 becomes amina10), and the first thing the portal asks is whether you want to keep it or pick your own. You can change it later from your profile.

Usernames are unique and never reused. Capitalisation does not make a different handle, and once anyone has held a username — even if they later changed it or left the programme — nobody else can take it. So a name you see on the leaderboard today will always mean the same person.

Your code is what shoppers type at checkout and what sales are attributed to; it cannot be changed. Your username is only how you are shown to other partners — on the leaderboard you appear as your username rather than your first name. Picking one is the difference between “Amina” and “amina_bags” on a public board, and a few handles (admin, denri, support and similar) are reserved.

Every notification is written to the bell in the portal — sales, payouts, tier promotions, campaign news, support replies and programme announcements. That one is always on and cannot be switched off; it is the record of what we told you.

Browser push is optional. Turn it on in your profile and your phone or laptop shows the notification even when the portal is closed. It is off until you grant your browser’s permission prompt, it is per-device, and on iPhone you have to add the portal to your home screen first. Email is optional too, and also controlled from your profile.

Push and email are copies of what is already in the bell, never separate messages — so a phone that was off, or a permission you never granted, cannot cost you a notification.

An optional monthly ranking of partners by attributed sales. It is opt-in: you can choose to appear under your username, or stay off it entirely, from your profile settings. Only your username, tier and order count are shown — never your name or contact details.

Your contact details, M-Pesa number, social handles, ID number and KRA PIN, your sales and payout history, and technical logs from your share links. Our Privacy Policy explains this in full, including how long we keep it and how to request a copy or deletion.

From your profile, in your own time — you do not need to email anyone or wait for approval. You type LEAVE to confirm, because the next thing that happens is immediate: your code is deactivated, and every post and link you have ever shared stops earning from that moment.

Your earnings are not affected. Commissions still inside the 7-day holding period finish it as normal and are paid in the next Wednesday run, along with anything already payable — in full, even if the total is under KES 1,000. Your account is then archived, and you can still sign in to read your statements and receipts.

If you change your mind, write to info@denriafrica.co.ke and ask to rejoin. Leaving does not take you off the Denri mailing list, and unsubscribing from the mailing list does not remove you from the programme — they are two separate decisions.

Leaving the programme from your profile archives your account — see above. If you also want your personal data removed, email info@denriafrica.co.ke from your registered address. Any payable balance is paid out first. We keep transaction and tax records for the period required by law, then delete or anonymise the rest.

Open a ticket from the Support section of your dashboard, or email info@denriafrica.co.ke. Please do not send ID numbers or M-Pesa details over social media DMs.