Frequently Asked Questions

Fill in the application form at [veniate.com]/apply. We ask for your name, email, M-Pesa phone number, your social handles and audience size, and a few sentences on how you plan to promote. You also confirm that you accept the programme terms.

Most applications are reviewed within a few working days. You will get an email either way. If your application is declined we tell you why, and you are welcome to reapply once you have addressed the reason.

Common reasons include: no active social channel we could verify, a promotion plan that relies on coupon or voucher listing sites (which the programme terms do not allow), or an M-Pesa number that does not match your name. The decline email states the specific reason.

Go to the partner portal and enter your email. We send you a one-time code to type in — there is no password to remember. The code expires after a short time, so use it promptly.

Your code is created when you are approved and usually combines your name and the discount, for example AMINA10. It is unique to you across the whole store. Codes cannot be changed once issued because sales are attributed to them; if you have a strong reason, contact support and we will look at it.

Attribution is based on your promo code being applied at checkout, not on cookies. If a shopper uses your code — online or in a Denri Africa store — the sale is credited to you. This works even when a shopper switches devices or clears their browser.

Your share link (for example [veniate.com]/r/AMINA10) sends the shopper to denriafricastores.com with your discount already applied, so they do not have to type the code. We record that the link was clicked and which channel it came from so you can see clicks in your dashboard.

Online orders normally appear within minutes. In-store sales are synced from our point-of-sale system roughly every hour.

No. You see the order date, order value and your commission, with the order number partly masked. We do not share customer names or contact details with partners.

No. Self-referrals are flagged automatically and do not earn commission. Repeated self-referrals can lead to suspension.

No. Codes must be shared with your own audience through your own channels. Posting to coupon aggregators, deal forums or paid search on Denri Africa brand terms is a breach of the programme terms and results in the affected commissions being cancelled.

The standard rate is 10% of the eligible order subtotal, capped at KES 150 per sale. “Eligible” means bags that are not already on offer. Bags bought at a sale price earn a flat amount per bag instead of a percentage. Shipping, taxes and gift cards do not earn commission.

Tiers recognise cumulative attributed sales: Bronze from the start at 10%, Silver from KES 120,000 at 12%, and Gold from KES 350,000 at 15%. [Confirm whether tiers are live for the pilot.]

Moving up a tier unlocks more than a higher rate: priority access to first releases, Denri merchandise, and invites to Denri events.

Every commission stays pending for 30 days after the sale to cover the returns window. After 30 days, if the order has not been refunded, it becomes payable and counts towards your balance.

If an order is refunded or cancelled, the commission on it is cancelled too. If it had already been paid out, the amount is deducted from your next payout.

From time to time we run campaigns — for example a festive push with its own code such as AMINA10XMAS, a different rate, or a bonus pool for top performers. Campaigns have their own dates, caps and rules, shown in the portal when you join one. Campaigns are available once your account is fully approved.

Payouts are made to your registered M-Pesa number in Kenyan shillings. Once your payable balance reaches KES 1,000 you can request a withdrawal from your dashboard. We process requests [within X working days] and you receive an M-Pesa confirmation plus a receipt in the portal for every payment.

Three things must be true: your payable balance is at least KES 1,000, your identity has been verified, and you have no other withdrawal request still in progress. Your dashboard tells you which one is holding things up.

Before your first payout we ask for your Kenyan national ID number and KRA PIN. We use these to confirm that the M-Pesa account belongs to you, to prevent fraud and duplicate accounts, and to meet our tax record-keeping obligations. We do not ask you to upload a photo of your ID.

Not during the pilot. M-Pesa is the only payout method.

Yes, from your profile page. For your protection, a number change may re-trigger identity verification before the next payout.

An optional monthly ranking of partners by attributed sales. It is opt-in: you can choose to appear with your first name or stay off it entirely, from your profile settings.

Your contact details, M-Pesa number, social handles, ID number and KRA PIN, your sales and payout history, and technical logs from your share links. Our Privacy Policy explains this in full, including how long we keep it and how to request a copy or deletion.

Email partners@denriafrica.co.ke from your registered address. Any payable balance above the minimum is paid out first. We keep transaction and tax records for the period required by law, then delete or anonymise the rest.

Open a ticket from the Support section of your dashboard, or email partners@denriafrica.co.ke. Please do not send ID numbers or M-Pesa details over social media DMs.